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DO YOU KNOW THE TERMS
OF YOUR INSURANCE POLICY?

World Trade Case Unveils Inner Workings of Insurance Broker

In property/casualty insurance, due diligence is crucial.It is ironic indeed that an industry that depends so heavily on the written contract is so
careless about documenting the terms of that contract.

The World Trade Center insurance case that is now playing itself out in court is providing an inside look at what really goes on. Two headlines hint at the intrigue:

"Jottings May Cut Insurers' Payouts On Twin Towers"
Wall Street Journal, February 4, 2004

"Broker Didn't Inform Insurers of Form Switch"
Business Insurance, March 1, 2004

Willis, the insurance broker for the WTC owner, had been vacillating between two different insurance policy "forms," and at the time of the tragedy on September 11, 2001 it is unclear if anybody, broker, owner or insurer was really sure what the actual terms of the contract were. The only thing that is clear is that the
mortgagee, GMAC, had no idea since they were out of the loop. This uncertainty was in spite of the fact that, although the loss was on September 11, the policy effective date was July 9. The difference between the two forms is worth $3.5 billion.

Insurance is like poker, but in the extreme.

Your company's fate can depend on whether you negotiated your insurance terms before the fact;
after the fact (i.e. the loss) your hands will be tied. Any rules of the game of poker are fine - dealer's choice - before the cards are dealt. After the deal, ….. !

Before a loss insurance negotiation is feasible. The coverage you ask for will be priced at a certain level, and after somegive and take there will be an agreement. The insurer deals in large numbers. There will be losses, but the underwriter doesn't know from where specifically. Thus your risk is as good as any other.

THE WINDOW CLOSES

When you have an insurance loss the atmospherics will change. This is now "after the fact." It's as though the cards have been dealt. Negotiations with the insurer were doable; now they're impossible. The parties are nervously eyeing each other across the card table.

The language of the insurance policy, accurate or not in representing the agreement, will now be memorialized.

Contract law generally allows only "outward expressions" of intent into evidence. The parol evidence rule normally excludes all other evidence (oral agreements or side letters, etc.) which are offered to contradict the terms of the written agreement. Everyone's hands must stay on top of the poker table. It's too late to
say "what I meant was... .

"The point is the event has happened and the rules are set. An insurer will fight harder on this score than anyone else you deal with. Why? Mathematics:

Generally speaking an "average" premium for insurance can be around 1/10 of 1% of the insurer's maximum possible payout, i.e. the policy limit. This applies to both property and liability insurance. This means that the insurer could suffer a loss equal to 1000 times what you would have paid for the insurance. This leverage makes the insurer more passionate about the "sanctity of the contract."

Negotiation before the loss, or litigation after -- this is the choice the insurance proposition offers us. Consider the following accidents waiting to happen if we default:

1. Policies are replete with conditions, limitations and exclusions;

2. Proposals are 4-5 pages, but policies are 40-50;

3. Policies are not issued until 3-4 months after the effective date, and are hardly ever issued in conformance to the agreement;

4. Policies are never read after they're received;

5. Renewals with the same insurer will not necessarily have the same terms as the contracts they replace.

Boatloads of insurance litigation shouldn’t surprise us.

Do we have any chance after loss of discussing true intent vs. policy terms? Yes. If the loss is small enough or you litigate long enough.

WHAT TO DO

Here’s what we need to do before a loss:

a.. Understand your needs and negotiate for them
b.. Document your negotiations
c.. Read your policy and have it amended to conform to the actual agreement
d.. Hire professional risk management help to do these things for you

Write the rules in advance, or try to change them later. Which position would you rather be in?

Given the inevitability of losses, you'll be judged not by whether you were the victim of an event, but by how well you planned for it.

(C) 2002 Licata Kelleher Risk and Insurance Advisers, Inc. Permission granted for distribution as is (with full attribution).

Contact us for risk management strategy and implementation.

Licata Kelleher is a risk management and insurance advisory firm. The firm does not sell insurance, but does counsel clients on the effectiveness of insurance, on reducing the cost of insurance and on the risk management process.

The above is intended to be general information, and should not be construed as specific recommendations.

 For more information, contact Debora Wu, at DWU@LicataRisk.com

News & Reports Archives

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Reports

Fall 2005 INTERNATIONAL RISK MANAGEMENT
 
Spring 2004 EMPLOYMENT LAW MORPHS INTO A MONSTER

Fall 2004 INSURANCE BROKER SUED BY NEW YORK ATTORNEY GENERAL

Summer 2004 UNDERSTANDING THE DYNAMICS OF THE INSURANCE MARKET

Winter 2004 WORLD TRADE CASE UNVEILS INNER WORKINGS OF INSURANCE BROKER

 Fall 2003 A RISK MANAGEMENT APPROACH CFOs (AND THEIR ACCOUNTANTS) CAN LOVE

Summer 2003 PRESERVING COVERAGE FOR INNOCENT INSUREDS

Spring 2003 LEAVING TERRORISM COVERAGE ON THE TABLE

Winter 2003 COMPUTER SECURITY IS NOT A BLACK HOLE

Fall 2002 "LET'S BE CAREFUL OUT THERE

Spring/Summer 2002 WHAT WARREN BUFFET KNOWS ABOUT INSURANCE COMPANY FINANCIALS

Spring 2002 OPPORTUNITIES ABOUND IN DEVELOPMENT OF CONTAMINATED PROPERTIES

Winter 2001 "YOU CAN'T PAY US THIS MONTH? WHAT DO YOU MEAN 'NEW DEVELOPMENTS?"

Fall 2001 WORLD TRADE TERRORISM -- REPERCUSSIONS FOR INSURANCE MARKET

Summer 2001 ENERGY AVAILABILITY: CURRENT REALITY OR FOND MEMORY?

Spring 2001 "HOLD THAT BALLOT UP TO THE LIGHT"